Were Amazon user accounts hacked when Amazon Hub lockers were added as a default delivery address? No, that's partly false: Amazon users did have their default delivery addresses changed to Hub lockers but Amazon said that was an error caused by the company and not a hack. There is no evidence that the change was the result of a hack.
The claim appeared in a post (archived here) on Instagram on December 9, 2023. It opened:
Amazon got hacked. For USA based people, check your amazon account. Hackers added HUB lockers as your default delivery addresses. Remove it! I had 2 added to mine.
This is what the post looked like on Instagram at the time of writing:
(Source: Instagram screenshot taken on Wed Dec 13 19:18:35 2023 UTC)
The caption on the post warned:
Check your accounts.. I found a hub address that I didn't add.
#NothingSaysTheHolidaysLikeTrashHumansWhoSteal
The addition of the Hub lockers as a default address was an "error," according to the @AmazonHelp account on X, formerly known as Twitter (archived here):
This isn't a data security matter and our systems are secure. Amazon pickup locations were added to a small number of customer accounts in error, and we are working to fix the issue. (1/2)
-- Amazon Help (@AmazonHelp) December 9, 2023
The Amazon Help account posted a follow-up reply about the "inconvenience" to customers (archived here):
We apologize for any inconvenience this may have caused, and customers with questions about their account are welcome to contact customer service. (2/2) -Jo
-- Amazon Help (@AmazonHelp) December 9, 2023
Lead Stories contacted Amazon for comment and will update the story when a reply is received.
