Fact Check: NO Evidence Amazon Was Hacked With Hub Lockers Added As Default Delivery Address -- Company Claims Glitch

Fact Check

  • by: Alexis Tereszcuk
Fact Check: NO Evidence Amazon Was Hacked With Hub Lockers Added As Default Delivery Address -- Company Claims Glitch Error ≠ Hack

Were Amazon user accounts hacked when Amazon Hub lockers were added as a default delivery address? No, that's partly false: Amazon users did have their default delivery addresses changed to Hub lockers but Amazon said that was an error caused by the company and not a hack. There is no evidence that the change was the result of a hack.

The claim appeared in a post (archived here) on Instagram on December 9, 2023. It opened:

Amazon got hacked. For USA based people, check your amazon account. Hackers added HUB lockers as your default delivery addresses. Remove it! I had 2 added to mine.

This is what the post looked like on Instagram at the time of writing:

Screen Shot 2023-12-13 at 10.02.28 AM.png

(Source: Instagram screenshot taken on Wed Dec 13 19:18:35 2023 UTC)

The caption on the post warned:

Check your accounts.. I found a hub address that I didn't add.


The addition of the Hub lockers as a default address was an "error," according to the @AmazonHelp account on X, formerly known as Twitter (archived here):

The Amazon Help account posted a follow-up reply about the "inconvenience" to customers (archived here):

Lead Stories contacted Amazon for comment and will update the story when a reply is received.

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  Alexis Tereszcuk

Alexis Tereszcuk is a writer and fact checker at Lead Stories and an award-winning journalist who spent over a decade breaking hard news and celebrity scoop with RadarOnline and Us Weekly.

As the Entertainment Editor, she investigated Hollywood stories and conducted interviews with A-list celebrities and reality stars.  

Alexis’ crime reporting earned her spots as a contributor on the Nancy Grace show, CNN, Fox News and Entertainment Tonight, among others.

Read more about or contact Alexis Tereszcuk

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